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Capacity Development

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Enabling Environment for WASH e-Learning Course

Enabling Environment for WASH e-Learning Course

Year of publication:
2016
This online course is intended to build the capacity of WASH professionals so they can support national governments in improving WASH service delivery. It presents existing approaches, processes, tools, resources, new thinking, and innovative mechanisms for strengthening the EE for WASH service delivery. The course course is open for self-enrollment and can be taken at the learner’s own pace.

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Realising the Human Rights to Water and Sanitation: A Handbook

Realising the Human Rights to Water and Sanitation: A Handbook

Year of publication:
2014
This Handbook gives guidance on the implementation of the human rights to water and sanitation as defined by the international human rights legal framework. The main target audiences include governments at all levels, donors and national regulatory bodies, however, it provides information that will also be useful to civil society, service providers and human rights organisations.

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Citizen Report Card Learning Toolkit

Citizen Report Card Learning Toolkit

Year of publication:
2006
This self-learning online course is provides basic knowledge and skills to implement Citizen Report Cards (CRCs). A CRC is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. The target audience includes officers of local governments, civil society organizations, development agencies, and consortiums.

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